SlimTheory policies
Refund Policy
Effective September 2026
This policy explains when SlimTheory membership payments may be refunded and when a medication order is no longer eligible for cancellation, return or refund.
When a refund is available
If a membership payment has been collected but the medication for that billing cycle has not yet shipped, the member may request cancellation and a full refund of that payment.
Payments successfully completed after the 15th are not guaranteed to be included in the current month’s shipment period. If SlimTheory is unable to ship the medication for that month, the late payment will be refunded in full.
After medication has shipped
Once medication has shipped, the order cannot be canceled, returned or refunded. Medication cannot be accepted back or reused after it has left the pharmacy’s control.
Refusing delivery or failing to retrieve a delivered package does not make the order eligible for a refund.
Pauses and cancellations
Members can pause their own membership directly from the member portal. A confirmed pause or cancellation stops future eligible charges and shipments. If a pause or cancellation is completed after payment has been collected but before medication has shipped, the payment will be refunded for that billing cycle.
If the medication has already shipped, the pause or cancellation will apply to the next billing cycle.
Membership and dosage changes
Medication, dosage and program changes are handled during SlimTheory’s designated monthly dosage consultation period.
Submitting a change request does not automatically cancel a membership payment or an order that is already being processed. Members who no longer want the upcoming order must separately complete a pause in the member portal or submit a cancellation request before the medication ships.
Shipping problems and replacements
Missing packages, damaged medication, address errors and medication replacement requests are handled separately under SlimTheory’s Missing Packages and Medication Replacement Policy inside the member portal.
Members should sign in to the portal and follow the instructions provided there as soon as a shipment problem is discovered.
How refunds are issued
Approved refunds are returned to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.
Refunds cannot be transferred to another person, applied to another member’s account or issued through a different payment method.
Requesting a refund
Current members can pause their membership themselves in the member portal. Refund and cancellation requests should also be submitted through the portal whenever possible.
For additional assistance, email support@theslimtheory.com. Include the email address associated with the membership, but do not send sensitive health or payment information by unsecured email.